But the truth is, change is constant and hiring adaptable learners is like finding the Holy Grail.ĭe’Onn Griffin, research director at Gartner, said, “The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn.” In fact, while you’ve been reading this, 78 new business trends just popped up. Okay, that’s an exaggeration. You’ll have every opportunity to perfect this in customer service. The ability to solve problems quickly and tactfully is a vital skill in any workplace.
And you need to do this fast, as customers expect quick resolutions. You need critical thinking to evaluate each challenge and reach logical solutions. What’s surprising is how many different issues can crop up when you’re in the hot seat. And 63% of consumers expect brands to understand their unique needs and expectations. People will reach out to you when the normal product experience has gone awry at their end. Analytical skillsĬustomer service experience can sharpen your problem-solving skills to a razor’s edge. After all, the best leaders intrinsically understand the deeper dynamics of working with people. That’s a rich exposure to diverse backgrounds, personalities, and areas of expertise.ĭeveloping your interpersonal skills and learning teamwork is important if you want to be a leader someday. Customers, colleagues, and supervisors can contact you from any part of the world. Working in remote customer service also opens you up to diversity.
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You’ll learn to work together in a team, developing your people skills from daily customer interactions. Learning how to treat people with respect and consideration is a life hack for both professional and personal growth. Your job in customer care involves handling people. These vital skills are interconnected and work best in tandem with each other. In Monster’s 2021 Future of Work survey, recruiters picked teamwork, critical thinking, and flexibility as the most important soft skills in new hires. Transferable skills are highly valued by HR in making hiring decisions. Working in remote customer service is a great way to add important transferable skills to your CV. These skills boost your professional growth and help you do any job well, regardless of role or industry. All thanks to the innovative communication systems and tech tools you’ll regularly work with on the job.
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Want to stay current with your technology skills? You’ll attain yoga-guru levels of software agility as a WFH agent. The plateau highlights technologies that have become mainstream after being adopted by multiple organizations. This means companies are investing heavily in the cutting-edge software required for remote work. WFH agent technology is the only technology to enter the Plateau of Productivity in 2021. Though unfairly viewed as a job where people shout at you on the phone, customer service is actually a fantastic place to be right now. Here’s why working in remote customer service is good for your career and your C.V. Turns out it’s tough teaching a robot the social nuances of customer care. There’s a rising demand for emotional intelligence, creativity, and critical thinking at work. Jobs requiring social or creative skills have actually increased. There’s a race to keep up with AI and the rapid pace of tech innovation.īut it’s not all “double, double, toil and trouble” just yet. Meanwhile, Bill (yes, Gates) says we’re still underestimating the changes coming our way in the next ten years. Put plainly: our skills gap will continue increasing. More than one-third of the skills necessary to thrive in a job today are projected to change, and half of what we learned five years ago is irrelevant today.
Jobs are disappearing as automation tackles them faster and cheaper than humans can. That’s AI disrupting the workplace lately. Picture Godzilla stomping across the skyline of Tokyo.
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