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I am intrigued that you managed to get this to work, but on the other hand other people on these forums have reported that it did not work. I posted my earlier clarification after researching the question on these forums, and in a way was hoping to provoke responses either from Plusnet or from customers such as yourself to settle the question of support for this service, and maybe to discover whether there might be hope for a change of heart from Plusnet. I use Hullomail for voicemail, and this won't work without this support. I have not tried to use conditional call forwarding on the Plusnet network, because I am reluctant to join Plusnet unless I know the service is supported. The way that support responses on these forums have claimed that this service is "handset dependent", and gone on to mention the completely unrelated question of external call forwarding services is another frustration. As a profit-maximising business strategy, this may make sense, although it is very frustrating for customers, especially as it is often not very clear whether this support is offered or not.
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Why they do this is presumably to differentiate (make worse) their product from that of the "premium" full service network on which the virtual operator is running. For example, for many years this was the case for Tesco Mobile, although they did eventually implement this service. Some networks, in particular some of the "virtual" networks that are marketed to people who want to pay a bit less for their phone service, have chosen not to support these requests. However, these codes actually just create a standardised request to the network on which your phone is registered. However, all of these options can be expressly requested by dialing special codes, which you can enter as if making a telephone call, e.g. Often there is an interface for this within a phone's menu system, and you will typically see all the options to divert, which are "on busy", "if out of reach", "if no answer after seconds" and "unconditional divert" (i.e. The ability to issue service requests for this type of call forwarding is baked in to a global standard and is present on almost all mobile phones. This is entirely separate from "call forwarding" calls that have been made to your own telephone number, which you might wish to divert to a voicemail service, or as in your case to a different mobile number that you also control. They therefore try to exclude calls to these numbers from their customers' inclusive minutes, and to impose a penalty rate for calling these services.
Many mobile network operators have taken the view the some of these services have the potential to erode too much of their revenue - for example by allowing very cheap international calling via a dial-through service. This is an unfortunate confusion of terminology that I was hoping to clear up by my earlier post.Įssentially, various companies provide services accessible from what appears to be an ordinary mobile number, which one might expect would be chargeable as inclusive minutes in mobile phone contracts.
They do not have access to the Zoho Voice web app.The 40p/minute charge to "call forwarding services" is entirely unrelated to the question of the call forwarding that we are discussing.
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All 10 free Zoho agents will be able to make calls only from the respective Zoho app.
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Only the Admin will have a Zoho Voice admin portal where they can configure everything, handle payments, and download call logs and reports. This integration has limited features like click-to-call, call pop-ups, call notes, etc. These agents will then be able to make and receive calls directly from their Zoho One/CRM/Desk/Recruit/Bigin portal. Import up to 10 Zoho One/CRM/Desk/Recruit/Bigin agents and configure all the settings in Zoho Voice. This is a Zoho-friendly plan with 10 free Zoho agents for every Zoho Voice admin user at $49/month, billed annually.Ĭreate an account with 1 admin user (comes with 10 free Zoho agents), and then select Zoho Voice as your cloud PBX service from the services listed under Zoho Telephony. If you're a Zoho One, CRM, Desk, Recruit, or Bigin user, you can try our Enterprise Telephony edition's Standard plan.
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